Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transactions
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Produs:Nou, Ofer garanție, Cu factură
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Numar articol:205762382
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Disponibilitate:Indisponibil
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Preț:187,00 Lei
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Anuntul a expirat la:03.12.2020, 11:49
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Specificatii
Bring the miracle of Lean Six Sigma improvement out of
manufacturing and into services Much of the U.S. economy is now
based on services rather than manufacturing. Yet the majority of
books on Six Sigma and Lean--today's major quality improvement
initiatives--explain only how to implement these techniques in a
manufacturing environment. Lean Six Sigma for Services fills the
need for a service-based approach, explaining how companies of all
types can cost-effectively translate manufacturing-oriented Lean
Six Sigma tools into the service delivery process. Filled with case
studies detailing dramatic service improvements in organizations
from Lockheed Martin to Stanford University Hospital, this
bottom-line book provides executives and managers with the
knowledge they need to: Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent Expand capacity by 20
percent without adding staff
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